Help Center

How can we help you?

Choose a topic to find the help you need

Frequently Asked Questions


• What Internet Speed do I need to smoothly live stream?

We recommend a consistent Upload speed of at least 1Mb/s to live stream smoothly.

However there are other factors that may affect your streaming quality: wifi signal strength, stability of your internet connection, other applications that are using internet bandwidth and CPU usage. We recommend closing unnecessary applications and avoid downloading heavily while you stream.

You can check your internect connection here :

• Why is Audio and Video out of Sync during broadcasting?

Live streaming to PocketLIVE will require some more CPU power than simply play live video. We suggest a computer with at least a dual core CPU and 4GB of RAM for this. You will free up CPU and help your broadcasting run faster by closing other programs running on your computer.

• Echo or feedback while broadcasting

If you are using your built in mic or your microphone or camera is located close to a computer, you might experience audio feedback. Audio feedback starts out like an echo, but can turn into a horrible loud screeching noise. By using headphones to listen to the broadcast, you can prevent audio feedback easily.

• Someone is abusing me or interfering with my broadcasts.

We have a zero tolerance policy on abuse. Contact us immediately using the Live Support window.
Leave us a message Or email us at
You can also use the “kick” and “mute”feature in your live streaming room to temporarily remove abuser or ban them from messaging.

• Can I broadcast on a mobile device?

Yes, absolutely! Pocketlive App is available on Apple app store and google playstore. You can also stream with advanced features by using our Pro App on a PC. Pro App for Mac is coming soon

• Why did I get banned from broadcasting?

We are sorry that you are not able to broadcast at the moment. You could be banned for following reasons: violation of broadcasting guideline or terms of service, under age, extremely poor internet connection. Please contact to get re-enabled.

• How long will it take for me to receive my earnings?

We try to complete streamer payouts within 2 weeks of the request being made, but the process may take up to 30 days if delays occur.


• What are Props?

Props are the name we give to the library of animations you can gift to streamers. We wanted a way that you, the users, can support and show the love to our lovingly picked curated platform of streamers to say 'Thanks for the awesome content', but also give you a little payback in the form of a super fun animation.
Users who give more Props or join the VIP Squad advance through viewer levels faster, and coming soon - a whole bunch of more great features for those of us who support streamers!

• What are Coins?

Coins are PocketLIVE currency. Using coins viewers can purchase props to support streamers.

• Can I be on the VIP squad?

The VIP Squad is a special area on a streamers channel you can pay to have elevated access to the streamer. Stand out from the crowd. Show your support and fly your flag as a VIP squad member. It's a neat way to show consistent support for a streamer, and get rewarded with exclusive access. We are working hard to expand this feature even further in the coming months.

• Can I become a Curated streamer?

Right now, we have different levels of broadcasting options, but these options are only available to our curated talent. However, as a causal caster we allow creative talent who might be just starting out in online broadcasting to get a feel for it, as well as profit with a healthy share of whatever Props contributions viewers give. If you'd like to know more about how you can become part of the Pocketsquad hit us up here.

• What Internet Speed do I need to view a live channel without breaks?

We recommend watching live with a download bandwidth of at least 1Mbps. You can check your internect connection from, running 3 tests is recommended.

• Why is my live choppy?

Insufficient Internet bandwidth: It is possible that the download speed of your Internet connection is too slow. Check your internet connection at We recommend a download speed minimum of 1 Mbps. Insufficient CPU: The flash video player can become choppy if your CPU usage is so high that it causes your computer to slow down. By closing other programs running on your computer, you will free up CPU and help your computer run faster.

• Why I could not play the live stream?

The live stream is played in Adobe Flash player, we suggest you download the latest version of Adobe Flash. Check your version of Adobe Flash (and upgrade if necessary) at the following link:

• I've been banned by streamer. What does that mean?

If you banned by streamer, you are unable to chat in the streamer's live channel in one hour. After one hour, the ban will be removed automatically.

• Can I view live on a mobile device?

Yes, absolutely! Pocketlive App is available on Apple app store and google playstore. You can also share and view a live stream link on any browser in your phone, however to send messages and gifts, you’ll need to download the App.